Shipping Info + Delivery Times
⚠️ Important for USA Customers
Due to the new tariffs introduced by the U.S. Government, shipping rates to the U.S. have slightly increased. These costs are now included in our shipping price- meaning the total you see at checkout is the final amount to be paid.
Worldwide shipping available
Dispatch time: All fans are made in small batches, & for this reason may take 2-3 weeks before your fans are ready to ship.
If you require your fans sooner, please ensure to request EXPRESS shipping at check out. Due to the high volume of orders, we cannot offer priority posting to jump the shipping queue.
Unclaimed / undeliverable packages will be returned to Australia, if you wish for your package to be reshipped this will be at the customers expense. If you do not wish for your package to be reshipped you will be entitle to 50% refund of the product price, excluding shipping fees.
Please note these shipping times are estimates only
AUSTRALIA Standard (3-5 days)
AUSTRALIA Express (1-3 days)
ASIA + NEW ZEALAND Standard (8-12 business days)
ASIA + NEW ZEALAND Express (5-8 days)
AMERICA + CANADA + EUROPE Standard (10-14 days)
AMERICA + CANADA + EUROPE Express (5-8 days)
Tracking Your Package ✧
If your delivery address is outside Australia, your package will be passed to your local postal provider.
To track your parcel or request updates, we suggest contacting your local post service directly before reaching out to us.
Unclaimed parcels may be returned to Australia, and re-shipping will be at the buyer’s expense. Please ensure you check with your local depot if tracking shows your parcel has arrived.
Here are some helpful contact points depending on your location:
US: USPS
📞 1-800-ASK-USPS (1-800-275-8777)
Italy: Poste Italiane
📞 803.160 (from landlines in Italy)
Germany: Deutsche Post
📞 +49 228 189-66701
Switzerland: Swiss Post
📞 +41 848 888 888
Canada: Canada Post
📞 1-800-267-1177
🌐 www.canadapost-postescanada.ca
France: La Poste
📞 3631 (within France) or +33 810 821 821 (international)
We believe that magic should never come at the Earth’s expense. That’s why we wrap your treasures in eco-conscious packaging, using 100% plastic-free HEROPACK satchels and paper-based hex wrap. These HEROPACKs are crafted from cornstarch and designed to live twice - just snip along the line and seal again with the second adhesive strip.
When their journey is complete, simply cut them up and return them to the earth via your compost or green bin. In time, they’ll alchemise into nourishing fertiliser for the garden.
Thank you for weaving a little more magic into the world.
We can’t wait to see your silk sorcery in action ✨