Shipping Info + Delivery Times
⚠️ Important for USA Customers
Due to new import tariffs introduced by Trump, all orders shipped from Australia to the USA will be subject to additional fees at the US border.
These tariffs are expected to add approximately 25–45% (final rate still to be confirmed) to the purchase price. Unfortunately, this charge is beyond our control and will be the responsibility of the buyer.
If a package is refused or left unclaimed because of unpaid tariffs, it will be returned to us in Australia. In this case, a 50% refund (minus shipping costs) will be issued. We appreciate your understanding, as we also carry significant costs when orders are sent back
Worldwide shipping available
Dispatch time: All fans are made in small batches, & for this reason may take 2-3 weeks before your fans are ready to ship.
If you require your fans sooner, please ensure to request EXPRESS shipping at check out. Due to the high volume of orders, we cannot offer priority posting to jump the shipping queue.
Please note these shipping times are estimates only
AUSTRALIA Standard (3-5 days)
AUSTRALIA Express (1-3 days)
ASIA + NEW ZEALAND Standard (8-12 business days)
ASIA + NEW ZEALAND Express (5-8 days)
AMERICA + CANADA + EUROPE Standard (10-14 days)
AMERICA + CANADA + EUROPE Express (5-8 days)
Tracking Your Package ✧
If your delivery address is outside Australia, your package will be passed to your local postal provider.
To track your parcel or request updates, we suggest contacting your local post service directly before reaching out to us.
Unclaimed parcels may be returned to Australia, and re-shipping will be at the buyer’s expense. Please ensure you check with your local depot if tracking shows your parcel has arrived.
Here are some helpful contact points depending on your location:
US: USPS
📞 1-800-ASK-USPS (1-800-275-8777)
Italy: Poste Italiane
📞 803.160 (from landlines in Italy)
Germany: Deutsche Post
📞 +49 228 189-66701
Switzerland: Swiss Post
📞 +41 848 888 888
Canada: Canada Post
📞 1-800-267-1177
🌐 www.canadapost-postescanada.ca
France: La Poste
📞 3631 (within France) or +33 810 821 821 (international)
We believe that magic should never come at the Earth’s expense. That’s why we wrap your treasures in eco-conscious packaging, using 100% plastic-free HEROPACK satchels and paper-based hex wrap. These HEROPACKs are crafted from cornstarch and designed to live twice - just snip along the line and seal again with the second adhesive strip.
When their journey is complete, simply cut them up and return them to the earth via your compost or green bin. In time, they’ll alchemise into nourishing fertiliser for the garden.
Thank you for weaving a little more magic into the world.
We can’t wait to see your silk sorcery in action ✨